Oil company

Challenge: Expansion dilemma A large oil producer in Houston, Texas was struggling to come to a viable solution regarding whether they should build a new oil refinery or build a pipeline and pump the crude oil to an existing refinery. The challenge before them was how...

ND Food company

Challenge: Reducing losses A large producer of food products was experiencing huge losses and the problem was continually getting worse. The executive board was talking about either closing or selling the plant. The plant was well over 100 years old, and many of its...

Detroit Big Three Auto Company

Challenge: Poor problem solving systems In the early 2000s, a Detroit Big Three auto company found itself struggling to find a common way to solve problems and make decisions. Excellent engineers all came from different backgrounds, different schooling and different...

Nuclear Plant Review

Challenge: Recurring problem A nuclear plant in the upper Midwest was asked by the nuclear regulatory commission why a problem they said they fixed had returned. Their report showed a problem solving process was used, so why did the problem need a second repair? What...

Metal Building Fabricator

Challenge: process breakdowns and frustrated customers A Midwest metal building fabricator was struggling with customer complaints due to missed shipments, late shipments and poor response time. Trucks were leaving the plant with parts missing or damaged parts. Part...